{"id":434,"date":"2020-05-19T18:23:31","date_gmt":"2020-05-19T18:23:31","guid":{"rendered":"http:\/\/pmvitalscom.wpengine.com\/?page_id=111"},"modified":"2022-04-13T13:39:48","modified_gmt":"2022-04-13T13:39:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/msfes.net\/managementsolutions\/why-msfes\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FREQUENTLY ASKED QUESTIONS<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ask us anything!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Answers to common questions about MSFES' services, training, accessibility, all or nothing approach, and more.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1<\/span><\/i><\/i>Why do I need a human resource management solution?<\/div>

Chiefs are having to manage so many issues all day. One of these issues includes personnel management. Also known as Human Resouce, these efforts are typically managed by dedicated people with years of experience is just that - HR. We understand, and appreciate, that Fire and Rescue Departments cannot afford this person. We are an even better solution for a dedicated person.<\/p>

We are, however, the first to admit that we are probably not a good fit if you don't see value in what we do. We never want a customer to come on board kicking and screaming. We want to be your partner. We want you to recognize that our program is meant to improve the department by mitigating risk, providing visibility, and making everyone accountable.<\/p><\/div><\/div>\n

2<\/span><\/i><\/i>How will utilizing Management Solutions for Emergency Services help my team?<\/div>

Many fire departments know how to fight fires but may be relying on paper documentation, manual processes, and spreadsheets to run HR and move info and documents throughout the many functions to organize a fire department. With today's technology, this approach is slow, disjointed, and frustrating. Because these tools are not collaborative, stakeholders are often not on the same page. Manually executing processes means that everything, including critical issues, is quietly slow-walked to their resolution. Unless changed, this will drag on companies' profit and ability to perform jobs at their very best.<\/p><\/div><\/div>\n

3<\/span><\/i><\/i>Is MSFES worth it?<\/div>

We recommend that you do your own research on the average cost of an employee issue settlement. We have found that a single settlement is $13,000. This does not include legal fees, community perception, personal anguish, and morale.<\/p><\/div><\/div>\n

4<\/span><\/i><\/i>Is your platform available from anywhere the web is?<\/div>

Yes. MSFES is a cloud-based system and may be accessed via a web browser or your mobile device.<\/p><\/div><\/div>\n

5<\/span><\/i><\/i>Will your training be with a live instructor or web-based?<\/div>

Both options are available.<\/p><\/div><\/div>\n

6<\/span><\/i><\/i>Do you have a Help Desk?<\/div>

Yes. More importantly, you will be assigned an individual advisor that will know you and your department. This single point of contact is available during regular business hours and for urgent needs. This philosophy should eliminate your need for a Help Desk.<\/p><\/div><\/div>\n

7<\/span><\/i><\/i>Is MSFES a month-to-month contract or annual subscription?<\/div>

Typically, our service is a yearly subscription, with a one time on-boarding fee.\u00a0<\/p><\/div><\/div>\n

8<\/span><\/i><\/i>Can our historical data be imported into MSFES?<\/div>

Yes. Depending on your goals and the amount of data, we offer services to support your efforts.<\/p><\/div><\/div>\n

9<\/span><\/i><\/i>What benefits does a system like this bring to me internally? How about externally?<\/div>

Internally, adding MSFES will help everyone in your department. From streamlining and organizing everyday tasks and processes to providing an overall structure that personnel can work within, MSFES will make life easier for your staff. The benefit externally is just as rewarding. Our program gives chiefs confidence knowing that they are exhausting all resources available to manage their personnel and the risks that go along with that effort.<\/p><\/div><\/div>\n

10<\/span><\/i><\/i>Do I need to buy everything to become a partner?<\/div>

No. We do have \"a la carte\" service options where you may request services on an as-needed basis. We encourage you to become a partner simply because our dedicated advisors will better understand your department's current challenges allowing for more educated decisions. This matters if an issue were to arise. Playing catch-up is always tricky with a new customer.<\/p><\/div><\/div>\n

11<\/span><\/i><\/i>Why would a board member want this system?<\/div>

We are a risk mitigator. We offer a level of expertise to the chief, along with his\/her personnel, ensuring personnel management decisions are made with the highest level of experience. Additionally, all data is archived. Our product removes the risk of someone tampering\/deleting information. Lastly, we provide a proven approach in how to manage personnel going forward.<\/p><\/div><\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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See MSFES in Action<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We\u2019re ready to discuss your department\u2019s needs. Schedule your assessment today! No credit card required.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest Your Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FREQUENTLY ASKED QUESTIONS Ask us anything! Answers to common questions about MSFES’ services, training, accessibility, all or nothing approach, and more. 1Why do I need a [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":845,"parent":433,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-434","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/pages\/434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/comments?post=434"}],"version-history":[{"count":5,"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/pages\/434\/revisions"}],"predecessor-version":[{"id":1533,"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/pages\/434\/revisions\/1533"}],"up":[{"embeddable":true,"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/pages\/433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/media\/845"}],"wp:attachment":[{"href":"https:\/\/msfes.net\/managementsolutions\/wp-json\/wp\/v2\/media?parent=434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}